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主题: Blackscreen - no HDMI output

Blackscreen - no HDMI output 4 年 21 小时 前 #1589

  • Thomasvd
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Dear Jaguarboard,

Im using this board for multiple months now, and had no problems so far.
Info: Its updated to win 8.1 with bios update.

Yesterday i rebooted the device because for some reason it was not showing any video output anymore, so i disconnected the power and plugged the power back in.
But im not able to get any boot or video output anymore.

When i attach a keyboard, its not showing any leds and no num boot.

I have made a video about it.:
最后修改: 4 年 20 小时 前 由 Thomasvd.
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Blackscreen - no HDMI output 4 年 16 小时 前 #1598

  • Thomasvd
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I did found something else when i was closely looking to the board...
Is this damaged? Or is it supposed to look like this...


thumbnail_image2_2016-10-28.jpg
附件:
最后修改: 4 年 16 小时 前 由 Thomasvd.
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Blackscreen - no HDMI output 3 年 11 个月 前 #1632

  • tim
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Hi Sir,
You can see 2 inductors were pressed broken by extra force, I am not sure if anything droped or pressed on the board?
It is hardware damage, please contact our sale (该Email地址已收到反垃圾邮件插件保护。要显示它您需要在浏览器中启用JavaScript。) for RMA.
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Blackscreen - no HDMI output 3 年 11 个月 前 #1637

  • Thomasvd
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This would be weird as the unit is mounted inside: Aluminium Alloy Case for Jaguarboard.
And has not moved from the time i have placed it on the Television...

For analyse i opened the Case and removed the board so i could take some pictures and noticed the damage...
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Blackscreen - no HDMI output 3 年 11 个月 前 #1638

  • tim
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That's weird. Anyway, we will fix it for you, pls contact our sale for RMA.
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